Administrative Coordinator

(Paid Opportunities) Return to Paid Opportunities

Start Date: Fall 2022  Compensation: $22-$24/hour

We are seeking an extremely organized and highly motivated people-person to join our team as Administrative Coordinator! You will play an integral “front of house” role that bridges our clients to our sales team of arborists, supports day-to-day office workflow, and contributes to independent and group projects.

We’d love to meet you if you have strong written and verbal communication skills, and are excited to manage many different tasks at any given time while thriving in a recurring weekly routine. You should be both a team player and independent, resourceful thinker who leads with passion for your work, and acts with agency to proactively problem-solve, propose opportunities and create solutions. And you should be ready to thrive in a fast-paced environment during our busy season, May-September, while having time to work on special projects during the slower months.

 

About Arborpolitan

We are a full-service arboriculture firm located in Red Hook, Brooklyn, providing urban tree and garden care with a focus on organic products whenever possible. As a small team of 12-15, we promote an inclusive work environment that emphasizes close teamwork, ongoing education and training, and a longstanding tradition of BBQs. We pride ourselves in bringing a personable, human, informative approach to our clients. Learn more at arborpolitan.com

Responsibilities/Duties

Customer Support, Scheduling, & Billing

  • Respond daily to phones and emails to schedule consultations and assist clients
  • Provide exceptional service representation of Arborpolitan
  • Answer clients’ questions and address any concerns
  • Ensure correct client information is on file
  • Maintain sales and office calendars
  • Relay information between clients-arborists-crew, elevate scheduling and client concerns to sales team when necessary
  • Handle customer billing & insurance questions
  • Assist with routine billing

General Administrative Duties

  • Administration of our Google Workspace, gmail accounts, Slack
  • Help maintain office tidiness
  • Physical filing & shredding
  • Receive packages
  • Assist with purchasing projects as assigned
  • Update voicemail greetings and phone settings for holidays and personnel changes
  • Take notes at meetings as needed

Projects

  • Support one-time projects and ongoing project cycles including:
    • Schedule quarterly feedback sessions
    • Seasonal newsletters/social media posts
    • Assist hiring efforts: post job listings and schedule interviews
    • Assist onboarding and offboarding tasks
    • Help update procedural documentation
    • Light project management
  • Opportunity to lead or assist company improvement projects
  • Opportunity to pitch and own projects according to your interests and skills

Qualifications/Requirements

  • 2+ years of administrative or receptionist experience in a fast-paced, customer focused environment
  • Exemplifies amazing customer service skills and professionalism
  • Excellent written and verbal communication
  • Highly organized with accurate attention to detail
  • Proficiency in G-Suite and confidence learning new programs (we use SingleOps, G-Suite, Slack, Grasshopper, Squarespace, and MailChimp)
  • Ability to prioritize and thrive in an ebb-and-flow environment and readily switch gears between multiple responsibilities and projects; you quickly adapt to evolving circumstances
  • Ability to work mostly independently, while communicating with a team
  • Willingness to be flexible, roll with the punches, multi-task and troubleshoot problems
  • Confidence and desire to take initiative and make decisions proactively
  • Genuine interested in the field of urban arboriculture and a passion for urban nature is a plus
  • Ability to work a normal schedule Monday through Friday from 8am to 4pm (with the option to work occasional Saturdays as you wish to join our crew in the field)
  • Ability to perform phone calls and work in front of a computer screen including typing for approximately 100% of a typical work day
  • Available to work out of our Red Hook, Brooklyn office with the option to work from home up to approximately 2 days/week
  • Experience in the field of gardening, arboriculture or landscape design
  • Knowledge of tree and shrub ID, and insect/pest disease
  • Experience in project management or front desk sales

Additional Information

Compensation, Benefits & Perks

  • $22-$24 hourly depending on experience
  • Opportunity for advancement
  • Healthcare coverage
  • Employer-match retirement program
  • Paid time off for vacation and holidays
  • Flexible work-from-home options
  • Seasonal bonuses
  • Annual education stipend
  • Annual gear stipend for field-based roles and tech stipend for office-based roles
  • Monthly stipend (for cell phone bill, transportation, etc.)

How to Apply
Email resume and cover letter to info@arborpolitan.com with the subject line Administrative Coordinator.

Contact Information

Arborpolitan
Contact Name: Sandy
Email: info@arborpolitan.com
Website: Apply Online