Lead Visitor Experience Supervisor
Start Date: ASAP
Little Island is a beautiful, welcoming and unique public park located in Hudson River Park at 13th/14th St. Little Island invites all New Yorkers and visitors to experience a new public space that is designed to inspire imagination and creativity and provide visitors of all ages with a one-of-a-kind relationship with nature and art.
Little Island seeks an experienced Lead Visitor Experience Supervisor who will embody our commitment to cultivating a dynamic and memorable experience for all park visitors and staff. The Lead Visitor Experience Supervisor will be responsible for fostering and maintaining a welcoming, safe and positive atmosphere within the park. While onsite, the Visitor Experience Supervisor team drives onsite decision-making and communication for Little Island, and the Lead Visitor Experience Supervisor will collaborate closely with the Visitor Experience Manager and other department heads on the holistic alignment, ongoing training, and field communications across the Visitor Experience department and the larger organization.
The ideal candidate will be a dynamic collaborator and leader with experience in hospitality who is excited to work outdoors and support a diverse part-time team and our park’s visitors. Candidates who can converse in multiple languages (including but not limited to Spanish, Mandarin, American Sign Language, etc.) and are passionate about people management are especially encouraged to apply. This role is full-time, year-round and reports to the Visitor Experience Manager.
WHAT TO EXPECT
- Ability to transport, move, and utilize park equipment weighing up to 30 lbs. with proper tools for safety, as well as move materials and equipment into various positions within the park
- Comfort conversing in multiple languages a plus
- Valid NY-State Driver’s License
- Eligibility to work in the US
- Availability to begin ASAP
- Little Island will be open year-round, from 6am-1am daily.
- Little Island has 3 distinct performances spaces hosting a wide variety of artistic programs throughout the season including a 700-seat amphitheater
- Park employees should expect to work evenings, weekends, and holidays as needed.
- Park employees will spend time onsite at Little Island, navigating the entire park and interacting with park visitors to ensure operations are running effectively. Little Island is ADA compliant, and park employees are committed to fostering an inclusive environment for each other and our park’s visitors.
- Little Island’s Headquarters, located near the park, provides an open floor plan office, shared work areas and kitchen, a locker room, rehearsal space, and storage for the park. It is a dynamic and multi-use space where employees and artists can collaborate, connect, and unwind in between shifts, meetings and events
- Little Island is a park open for all New Yorkers in the midst of the COVID-19 pandemic. All park employees are expected to actively participate in our communal commitment to employee safety and health and all related employee policies, which are reinforced with our current employees often and will be shared throughout the interview process.
- Full-time, year-round schedule with a competitive hourly rate
- 10 vacation days, 7 sick days, 3 personal days
- Medical, dental & vision care
- Contribution into a 401(k) retirement plan
- Commuter benefits
- Flexible spending accounts
- Basic Life Insurance, Short & Long-Term Disability
HOW TO APPLY - Visit our website to submit your application via Submittable. Please note that you will have to make a Submittable account. If you require reasonable accommodation in completing this application, interviewing, or otherwise participating in the employee selection process, please let us know at
LEADERSHIP AND SUPERVISORY RESPONSIBILITIES
- Work in the park alongside the Visitor Experience team, ensuring the staff of Supervisors and Hosts have the information, tools, and support they need to deliver an excellent visitor experience
- Provide consistent and constructive feedback and coaching to the Visitor Experience team in the field to allow each employee to authentically engage with our visitors and our values
- Escalate concerns and recommendations to the Visitor Experience Manager to ensure compliance with operational policies and procedures and accurate incident tracking
- Collaborate with the Visitor Experience Manager and Employee Experience Manager on the training and development of staff on our park’s history, how to cultivate a welcoming and inclusive park, and understanding park protocols. This role will be instrumental in ensuring follow-through in the field on all department systems and protocols
- Adjust workflows of staff during shifts when necessary to compensate for scheduled and unscheduled absences, priority changes, projects, and special events.
- Serve as the primary liaison with Little Island’s security vendor’s Site Supervisor, providing feedback on personnel performance, partnering on training and communications, and ensuring the security vendor is well integrated into the Visitor Experience department
- Support the Visitor Experience Manager with administering performance reviews as needed
- Assist VE Manager with oversight and review of End of Day Report and Incident Reports to ensure consistent and clear documentation of park activity
VISITOR EXPERIENCE AND PROGRAMS
- Engage with and assist park visitors, anticipating questions and actively curating an environment that allows for exploration, imagination, and relaxation
- Provide customer service and problem resolution in the moment with a focus on maintaining a safe and inclusive park experience for staff and visitors
- Communicate swiftly with all Little Island teams, department heads, and executive leadership, both in the moment as well as using communications tools such as daily reports, visitation recording, and incident reports in support of the dynamic nature of our operations
- Maintain all policies and procedures for Little Island’s various performance venues and spaces throughout the park in service to our events and programs; communicate well and often with the various team members from Programming and Education to ensure we extend our support and hospitality to our programs; support the onsite Front of House Manager and team during performances
- Act as a point of contact on Little Island for third party vendors, artists, and other park staff, intersecting often with the workflows of Little Island’s Security, Food and Beverage, and Horticulture vendors in service to fostering communication and collaboration across all Little Island operations
SAFETY AND PARK CARE
- Inspect all park facilities and property areas daily with the intention to identify and troubleshoot problems, and liaise with appropriate personnel to achieve resolution
- Act as a key member of the safety team, demonstrating good judgement when there are new or changing conditions in the park or cases of evacuation or escalation
- Track and administer any changes to access throughout the park; clear and close areas as needed in response to established visitation or safety protocols
- Support snow and ice removal during the winter season using snow shovels. May be trained to use equipment such as snow blowers or snow brooms.
- Supervise the opening and/or closing of the park as scheduled
- Assist with custodial tasks, focusing on waste removal and maintaining visual standards, during times of high visitation or staff shortage
- Assist with other park duties as assigned
- Minimum 3 years’ experience leading a customer service team for public, outdoor, and/or artistic spaces preferred
- Availability to work early morning or late evening shifts at Little Island, including weekends. Holidays may be worked as scheduled
- A hardworking and energetic spirit with a dedication to the details
- Experience collaborating with people from all backgrounds
- A passion for public space and an interest in nature, art, and food
- Great judgment and an intentional approach to decision-making and conflict resolution
Little Island is a proud equal opportunity employer and considers applicants for all positions without regard to race, color, religion, creed, gender identity or expression, national origin, age, disability, familial or veteran status, sexual orientation, or any other legally protected status.