Manager, Custodial Care

(Paid Opportunities) Return to Paid Opportunities

 Compensation: $112,000-143,200 per year

Reports to: Director of Park Maintenance, 
Department:  Park Maintenance 
Status:  Full-Time, Exempt

About Central Park and the Central Park Conservancy Central Park is one of the world's most famous and beloved public spaces. Designed by Frederick Law Olmsted and Calvert Vaux in 1858, the 843-acre Park was the country's first purpose-built public park and is a National Historic Landmark and a New York Scenic Landmark. The Central Park Conservancy, a private, not-for-profit organization, was founded in 1980 to rescue the Park, which had fallen into serious disrepair. Since then, the Conservancy has overseen the investment of over $1.6 billion in the restoration of the Park, which now hosts over 40 million visitors a year.

The Conservancy is one of the largest and most successful public private partnerships in New York City and is considered a major civic institution given its impact on the health and vibrancy of both the Park and the City.  The Conservancy’s mission is to preserve and celebrate Central Park as a sanctuary from urban life. The City of New York has formally entrusted the care of the Park to the Conservancy which is responsible for every aspect of its care, including landscape maintenance, capital improvements, and the visitor experience. The Conservancy employs roughly 400 people and has an annual operating budget of $120 million. 

Responsibilities/Duties

Reporting to the Director of Park Maintenance, the Manager, Custodial Care is responsible for leading and overseeing the day-to-day operations of the cleaning and maintenance of public bathrooms and interior spaces, visitor centers, and staff areas.  The Manager should demonstrate a strong commitment to environmental sustainability and is part of a leadership team responsible for training, monitoring performance, and building accountability.  The Manager is expected to work across departments and with other staff to collaborate and support parkwide events and operations.  The Manager’s schedule is determined by the needs of the department, which operates 7 days a week, 365 days of the year.

Essential Duties:

Supervisory Responsibilities 

  • Responsible for onboarding new staff, developing and leading staff trainings in customer service, safety, and cleaning standards and techniques
  • Lead and organize a team of Assistant Managers, Forepersons, and Facility Maintainers in the daily cleaning of Central Park’s facilities and scheduled detailed maintenance including pressure washing and advanced floor care.
  • Develop an inspection program and ensure that supervisors are conducting daily inspections for cleanliness and taking corrective action including submitting and tracking work requests through a computer-based work order system
  • Monitor productivity, compliance with standards, and status of work assignments and take appropriate action with staff to build staff accountability
  • Provide regular feedback to staff using established performance standards to support their professional development within the organization
  • In collaboration with the Director of Park Maintenance, perform hiring, performance reviews and discipline of staff and make recommendations for improvements
  • Organize and lead regular staff meetings and trainings to share information, review safety procedures, and promote team building among staff and supervision

Collaboration

  • Meet regularly with the Managers for Park Maintenance to plan joint projects, and seamlessly share information and resources related to the Park Maintenance department.
  • Stay informed of all planned events in park and ensure facilities are adequately prepared and staffed to support events as needed.
  • Collaborate with fellow staff  in Public Programs, Visitor Services, Infrastructure, Landscape, and other departments to achieve set work plan goals
  • Establish strong relationships with agency partners including Parks concerning any matters related to park maintenance.
  • Interact with Park patrons in a professional manner and respond to staff needing support with difficult interactions or emergencies

Program Management

  • Perform and utilize inspections to plan and execute an annual facilities maintenance  plan and schedule accordingly
  • Use computer-based management systems for generating work orders, asset and vehicle management, purchasing, monitoring inventory and expenses, scheduling, and timekeeping
  • Maintain inventory and ensure proper care/storage of all tools, carts, equipment, and supplies to support the facility maintenance functions
  • Manage and maintain the annual custodial operations budget, ensuring fiscal responsibility and cost-effectiveness while actively sourcing and procuring products and services from vendors that meet both sustainability standards and competitive pricing requirements. Respond quickly to emergency situations including but not limited to storms and snow events

Qualifications/Requirements

  • Bachelor’s Degree from accredited college in a related field; 10+ years of increasingly responsible experience in facility maintenance, construction, or related field including a minimum of 5 years in a position that supervised staff; or
  • Education and/or experience equivalent to above. All candidates must possess the 5 years in a position that supervised staff with different skill levels and job duties
  • Valid Drivers’ License that must be maintained for duration of employment 
  • Demonstrated subject matter expertise in one or more of the following areas: custodial industry standards in an institutional or large park setting, advanced floor care techniques , and/or executive housekeeping protocols. Completion of the Cleaning Management Institute basic custodial training from ISSA is desirable.  Ability to obtain certification within 60 days of hiring is required for this position.
  • Completion of the TRUE Advisor zero waste professional certificate. Ability to obtain certification within 90 days of hiring is required for this position.
  • Strong computer literacy including an understanding of technology and its application; knowledge of spreadsheet and other software applications that may be utilized in facilities, security, space scheduling, work order control, inventory, GIS, and data management
  • Ability to communicate effectively orally and in writing

Preferred Qualifications:

  • One or a combinations of the following certifications: Advanced Custodial Training certification (ISSA), Facilities Maintenance Professional (FMP), Certified Facilities Management (CFM), Certified Park and Recreation Professional (CPRP), or equivalent Industry standard
  • Ability to view challenges and problems as opportunities for growth and transformation
  • Ability to identify, analyze, and solve problems using a high degree of independent judgement and personal initiative

Salary range: $112K - $143,200 (based on level of experience)
Note:  This is an on-site position.

Additional Information

DIVERSITY, EQUITY & INCLUSION

The Central Park Conservancy’s work is guided by the belief that Central Park, and all public parks, must be managed and actively protected as an inclusive and democratic space for all.Working closely with our New York City partners, we will always strive towards creating and sustaining a sense of belonging for all visitors and advocating for equitable and accessible public use of the Park.

In service of this belief, we are committed to fostering a workforce and organizational culture that is as diverse as Central Park itself and the dynamic city it serves.

Safety Requirements

Establishment and maintenance of a safe work environment is the shared responsibility of this organization and employees at every level. The Conservancy will make every effort to assure a safe environment and be in compliance with federal, state, and local safety regulations.  Employees are expected to obey safety rules and to exercise caution in all their work activities.  Accordingly, employees should be aware of any hazards, which could cause an injury or accident (e.g., spills, obstacles in walkways, etc.).  If an employee discovers a potential dangerous condition, he/she should alert other employees and notify his/her supervisor immediately.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification.  They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.  All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

Contact Information

Central Park Conservancy
Website: Apply Online